Feedback and privacy

Sales Layer uses customer feedback to improve the API documentation and API experience.

Feedback is especially useful when it identifies unclear documentation, missing examples, unexpected API behavior, or integration scenarios that are difficult to implement.

Privacy commitments

When handling feedback, Sales Layer aims to:

• Protect confidential information.
• Ask permission before using specific customer examples externally.
• Anonymize shared insights when appropriate.
• Respect customer privacy preferences.

What to include in feedback

Useful feedback usually includes:

• The API area involved, such as DAM or Catalog.
• The endpoint or documentation page related to the feedback.
• The integration scenario or business goal.
• The expected behavior.
• The actual behavior or point of confusion.
• Non-sensitive examples that help explain the issue.

What not to include

Do not send secrets or sensitive data in feedback messages.

Avoid including:

• API keys.
• Full customer datasets.
• Personal data that is not needed to understand the issue.
• Passwords, tokens, or credentials for third-party systems.

If support needs sensitive diagnostic information, share it only through the secure channel recommended by Sales Layer support.

Contact

To submit feedback or get help:

• Email: support@saleslayer.com
• Support portal: support.saleslayer.com
• Phone: contact your account representative for direct support numbers.

For API key access, technical support, or API questions, contact Sales Layer support or your account representative.